The Web Expert IRIS Payments for WooCommerce payment gateway allows you to accept online payments through the IRIS service.

To start accepting payments through the IRIS service, you must request the activation of the IRIS service for e-commerce at a branch of the bank you cooperate with. Then, once you have completed the necessary documents that the bank will send you and give you access to the DIAS platform, you can proceed with setting up the plugin appropriately, according to the instructions you will receive.

To start accepting payments with IRIS you will first need to follow the steps below:

1. Enable the IRIS service for e-commerce through the bank.
2. Visit the platform of DIAS https://apps.dias.com.gr/dias-portal/login.jsp.
3. Log in to your account with the logins provided to you by the bank.
4. Fill in the domain URL of your site and set a password.
5. Fill in the plugin settings with the IRIS Organization Code received from the bank, the user API and the code from DIAS.

Attention! The Web Expert IRIS Payments for WooCommerce plugin is compatible with the new Documentation for the interface through DIAS. If you have been sent by Piraeus bank the ePay’s Documentation or by Alpha Bank the Nexi’s Documentation which are not connected to DIAS, you will need to purchase Web Expert Piraeus Bank IRIS Online Payments or Alpha Bank WooCommerce Payment Gateway (Nexi).

*Important notification*

The Web Expert IRIS Payments for WooCommerce plugin supports the new WooCommerce “Cart & Checkout Blocks” feature.

If you face any issue regarding the configuration of the plugin, you can contact us at support@webexpert.gr

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How to install a payment gateway?

Setting up a payment gateway is a very simple process. First, you need to download the plugin from the Web Expert membership area and save it to your computer. Then, on your website, from the WordPress admin area, go to “Plugins>Add New Plugin” and select “Upload Plugin”. Finally, you select the file you saved on your computer and select “Install Now”. For more information look up the corresponding README file that comes with the plugin or consult the plugin’s documentation.

How can I do the test transaction for IRIS payments?

In the payment portal through IRIS you will fill in the Organization Code that the bank will send you as well as the API user & password you have received from DIAS. Then you go to your website and place a new order with a trial product. You complete the trial order by selecting the IRIS payment gateway as payment method. For more information you can refer to the plugin’s documentation.

What can I do if I get an invalid license even though I entered it correctly?

First, you can try to remove the license key from the plugin settings, select save settings, and then enter it again.

In the event that the server that serves you blocks the communication to webexpert.gr, the license check cannot be carried out. You can contact your provider and ask to whitelist our IP addresses: 5.9.116.30 and 5.9.116.27.

With which banks is it compatible with?

The interface of the plugin with the eshop is done through the DIAS platform. Therefore our plugin is compatible with all banks registered in DIAS.

Why do I get an error “Order failed. General server error. (DMSP1000)” during payment?

The specific error, as mentioned in the DIAS documentation, comes from the DIAS’ system. To resolve it you should contact DIAS.

Why do I get a “DMSP1001” error during payment?

This error indicates that there is a problem with your account, as stated in the DIAS documentation. To resolve it you should contact DIAS.

Why do I get error “DMSP1002” during payment?

This particular error indicates that the API user or the password you entered in plugin settings is wrong, as mentioned in the DIAS documentation. You should check whether you have correctly filled in the information entered in DIAS as well as the environment you are in.