PERSONAL DATA SAFETY AND SECURE

The limited partnership company Web Expert, which will be referred as Web Expert from now on, provides comprehensive IT and internet services. It has been operating since 01/10/2014 and provides services for creating websites on the internet, production of computer programs, design and development of information technologies for applications, repair services of computers and peripheral equipment, wholesale and retail of computers, peripherals and software.

If the user disagrees with some or all of the terms of use of the website, services or online store, he must abstain from using it, otherwise he declares that he has unreservedly accepted all the terms and conditions of operation. The company Web Expert, operates under the responsibility of the company Web Expert E.E with General registry(GE.MI) no. : 157768436000, ΤΙΝ: 801484340 which is located on Sok. Bliora 2, in Kozani, PC 50131. Contact telephone 24610 41995.

The protection of consumers’ Personal Data is our absolute priority. The management and protection of personal data is governed by the terms of this contract and the relevant provisions of both Greek, Community and international law regarding the protection of the individual from the processing of personal data, as well as the Decisions of the Protection Authority. Personal Data, which we respect and hold. Any future changes to the above regulatory framework will be the subject of this contract. In order to offer you the best and most quality services, we collect personal information after your explicit consent and after you have previously received full knowledge of your rights, as provided in the provisions of Regulation 679/2016 GDPR and this interpretative Greek Law for the protection of personal data. The primary concern of our Company is the provision of high quality services with respect for the rights, fundamental freedoms, privacy, as well as the privacy of the communication of the users of our website, therefore we take all the appropriate and necessary measures within the framework of the adopting modern technological processes, advanced technical equipment and software.

Visitors and users of the services of this website while browsing its websites may be required to voluntarily provide information and data concerning them in order to subscribe to services, place orders for products or services, receive updates, and to enjoy the services offered by the website webexpert.gr. The personal data is collected by us exclusively if you register in our services as members and are limited to your name, address (street, city, postal code), a contact telephone and invoicing details (VAT, TAX). At the same time, we ask for some information such as mobile phone number (in case we need to contact you directly). You hereby give your explicit consent to the collection and processing of your above personal data, without which we can not offer you our services, while you can revoke or modify it at any time (Article 7 of Regulation 679/2016 EU ). We reserve the right to change the terms of protection of personal data without notice, in accordance with the applicable regulatory framework. We kindly ask you to check these terms from time to time for any changes, as your continued participation in our services implies your acceptance of all possible modifications thereof.

Personal data includes any information regarding the data subject, with the exceptions provided by law. Personal data (simple and sensitive), in accordance with Article 4 (1) of EU Regulation 679/2016 on the protection of personal data, is: any information concerning an identified or identifiable natural person (“data subject”); an identifiable natural person is one whose identity can be verified, directly or indirectly, in particular by reference to an identity identifier, such as name, identity number, location data, online identity, or one or more identifiable factors; physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person. Simple personal data is all non-sensitive. The processing of personal data of visitors – users, is any operation or series of operations carried out with or without the use of automated means, in personal data or in personal data sets, such as the collection, registration, organization, structure, storage, adaptation or alteration, retrieval, retrieval of information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction (in accordance with 4 par. 2 of Regulation 679/2016 EU). The processing of user data by our Company is confidential. Our Company takes appropriate organizational and technical measures for the security of users’ data and their protection from accidental or unauthorized destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unfair processing.

The Company, acting on the principle of legality, objectivity, accuracy, transparency, integrity and confidentiality, purpose reduction, minimization and limitation of the storage period, processes user data, which it obtains legally and keeps it on file, strictly under the conditions of the law (art. 5 of Regulation 679/2016 EU), exclusively and only with the consent of the user – data subject. The Company declares that it proceeds to the lawful processing of user data which it collects in a lawful and lawful manner for specified, clear and lawful purposes and which, undergoes lawful and lawful processing in view of these purposes.

Purposes that justify the processing are, among others, the execution of the orders of the users of this website, the requested information of the users through a newsletter and the generally more efficient provision to them of the services offered by the Company. The processing is limited to the absolutely necessary measure, collecting no more data than is required each time in view of the purposes of the processing, and is accurate and, if necessary, updated and maintained in a form that allows the identification of their subjects. only during the period required for the realization of the purposes of their collection and processing (Article 5, items b, c and e, Regulation 679/2016 EU). Our Company files the contracts with the consumers – users of this website, within the institutional framework and with a view to the smooth processing of orders. Consumer access to them is available upon special request.

The only cases, restricted listed in the law (no. 6 par. 1 of Regulation 679/2016 EU), in which our Company may process the simple data of the users without their consent are the following:

(a) the processing is necessary for the performance of a contract to which the data subject is a party or for action to be taken at the request of the data subject prior to the conclusion of the contract;

b) Processing is necessary to comply with the legal obligation of the controller

c) The processing is necessary to safeguard the vital interest of the subject or other natural person, if this is a natural or legal impossibility to give his consent.

(d) the processing is necessary for the performance of a task performed in the public interest or in the exercise of public authority delegated to the controller

(e) the processing is necessary for the purposes of the legitimate interests pursued by the controller or a third party, unless those interests are preceded by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, in particular if the data subject is a child.

Furthermore, the processing of data by our Company is allowed when: the user after being informed about the type of data, the purpose and extent of the processing, the recipients or the categories of recipients has agreed, or the processing is necessary for the execution of the contract , in which the user is a party, or to take measures during the pre-contractual stage, at the request of the subscriber even without the consent of the user (art. 5, par. 2 law 3471/2006).

The design and selection of the technical means and the information systems, as well as the equipment for the provision to the users of the services of our Company, are made with the basic criterion of the processing of as little personal data as possible. The permitted storage and processing according to the above include the information of the user, the processing of his order, the provision of requested services and any action within the framework of the user’s contract with our Company. The sensitive personal data of the users, as described in the law, are not collected by the Company in any case. As an exception to this rule, the Company may collect and process sensitive personal data, under the strict, restrictive conditions mentioned in the law (article 9 par. 2, of Regulation 679/2016 EU).

The consent of the data subject is any indication of will, free, specific, explicit and in full knowledge, by which the data subject expresses that he agrees, with a statement or with a clear positive action, to process the personal data that the data subject concern. This information shall include information on at least the purpose of the processing, the data or categories of data relating to the processing, the recipients or recipients of the personal data, as well as the name, surname and address of the controller and any of his representative. The consent can be revoked at any time, without retroactive effect (art. 7 par. 1-4 of Regulation 679/2016 EU). A written form is not required to give consent for the processing of simple user data, so consent can also be given electronically, in any convenient way.

The users of this website during the data collection stage are informed in an appropriate and clear manner about the purpose of the processing and the recipients of their data. Users enjoy the rights provided by law regarding their personal data, including the right to information, access to their data and objections to the specific provisions of the law (art. 12-15 of Regulation 679/2016 EU). In particular, the data subject has the right to demand from the controller without undue delay the correction of inaccurate personal data concerning him as well as the right to request the deletion of such data (art. 16-17 of Regulation 679/2016 EU) . Users also have the right to the portability of their data and forwards this data to another controller without objection from our Company (art. 18-20 of Regulation 679/2016 EU). To exercise these rights, you can contact with us at email: info@webexpert.gr.

Credit card details are not stored in our company’s storage media during the transaction but are registered directly in a secure environment of the cooperating online payment service VivaWallet which has undertaken the routing of the cards.

Our Company adheres to the SSL (Secure Sockets Layer) protocol, which is currently the global standard on the Internet for the certification of websites (websites) to network users and for the encryption of data between network users and web servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.

For the provision of better services and improved user experience, the webexpert.gr website uses cookies. Cookies are small text files that a website stores on the computer of users / visitors or on their mobile device (Smartphone, tablet, etc.) when they visit it through the browser. This way, the website remembers users’ actions and preferences (such as password, language, font size, and other display preferences) for a period of time, so they do not have to re-enter those preferences each time visit the website or browse its pages. The use of one or more cookies also helps in understanding the behavior of users, to optimize the services provided by us. Cookies help the monitoring, performance and traffic of the website. In no case do cookies store your personal information or information, which will allow any third party to communicate with the visitor of the website, via email, by phone, etc. In addition, with the use of cookies there is no access to the documents or files of the computer of the visitor – user. The cookies used are the following:

a) The absolutely necessary cookies: The necessary cookies are crucial for the proper functioning of the website, and allow users to browse and use the functions of this website without hindrance (eg session cookies). These cookies do not detect or store your personal identity and are deleted as soon as you leave the website. Without these cookies, the effective operation of the website is not possible. In addition, without these cookies functions such as logging in to a user-created account, online product purchases and online payments are impossible.

b) Performance cookies are related to the collection of information about the behavior of users while browsing the website and store information about usage and performance statistics, etc. The purpose of these cookies is to collect information that improves the website and touring it.

c) Usability cookies store usage data of this website which appear on the next visit to it, thus facilitating the user. This data is not available when the user visits third party websites.

d) Third party cookies, such as Google Analytics, Facebook Pixel and Tidio chat services. Google Analytics is a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which help analyze how users use the website, demographics, accessibility technologies and more. These cookies are governed by Google’s privacy policy, which can be found here. Similarly, the Facebook Pixel service is provided by Facebook Inc. (“Facebook”) uses cookies, which help analyze how users use the website, demographics and more. You will see Facebook’s privacy policy here and here. Finally, Tidio chat uses cookies for the proper functioning of online communication, through the website. For the privacy policy of Tidio chat see here.

Our Site Services may include links to third party websites in the future to which our users may be transferred. Please note that we are not responsible for the privacy practices of such third party websites. We encourage our users / visitors to read the data protection statements / policies of any third party website to which they link from our site.

The visitors-users of the website webexpert.gr during the provision of their data in the context of their transactions with the store, of the member registration and any other case, are informed, consent and accept the processing of their personal data, for the needs of the smooth processing of the transaction and the provision of the services of this website. The voluntary registration by the visitors-users of our online store of their personal data, provides the right to our Company to process this data in order to execute the orders and to offer the services requested by the users accordingly. The visitors-users of the webexpert.gr website with this registration provide the legally required consent for the processing of their personal data provided by the Company, within the framework of the law.